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Conflict Resolution Training with Negotiations Collective

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When and where

Date and time

September 23, 2025

8:30 am - 4:30 pm

Location

Calgary Chamber Office
Ampersand East, 112 4 Ave SW Suite 410, Calgary, Alberta, T2P 0H3, Canada

About

Conflict is an inevitable part of both professional and personal life. It arises when individuals who care deeply about a particular matter hold opposing views. As professionals, caring about your team, research, budget, and job prospects is critical to your livelihood.

When faced with opposition, your immediate reaction might be anxiety, anger, or frustration. Rather than avoiding or escalating conflicts, this workshop empowers you to engage strategically.

In this full-day training workshop hosted by Negotiations Collective, you’ll delve deeper into the 4 R’s of resolution:

  • Respect
  • React
  • Respond
  • Resolve

 

Our full-day program takes a deep dive into real world scenarios. You will apply your knowledge and skills to a compelling case study, allowing you to:

  • Practice problem-solving in a controlled environment
  • Develop a holistic understanding of conflict resolution
  • Fine-tune your strategies through expert guidance
  • Control your initial reactions to conflict
  • De-escalate tense situations
  • Identify the root cause of the problem
  • Determine mutually acceptable solutions
  • Build skill through the power of a case study

 

Prepare for MORE. More trust. More opportunity. More confidence. More value. Less conflict.

Tickets

Member: $750
Non-member: $850

*Membership credits are not redeemable for this session.
**Registration is non-refundable but fully transferrable.

Refund Policy

Registration is non-refundable but fully transferrable.

Facilitator

Melissa Fortunato

Managing Director | Negotiations Collective

Melissa Fortunato is a retired FBI Special Agent. She retired in June 2022 with over 23 years as a federal law enforcement officer. During her career, Melissa was assigned to the New York City and Cleveland field offices.

Melissa was a certified FBI Crisis Negotiator and Undercover Agent. She spent her last 15 years as an FBI Crisis Negotiator; leading FBI Cleveland’s Crisis Negotiation Team for 10 of those years. In this capacity, she successfully resolved domestic and international kidnappings, barricaded subjects, and other crisis events.

Melissa planned and executed formal crisis negotiation training for hundreds of law enforcement officers. Moreover, she worked as an assessor and coach for the FBI’s National Crisis Negotiation Course. In 2020, Melissa was selected by the FBI to instruct at the International Law Enforcement Academy (ILEA) in Budapest, Hungary, where she taught crisis negotiation strategies to international law enforcement officers. In addition to her FBI training, Melissa represented the FBI in 2019 as a student at the Metropolitan Police (Scotland Yard) Hostage Negotiation Course in London, England.

As an FBI undercover agent, Melissa operated both domestically and internationally. Her undercover portfolio included transnational organized crime, public corruption, drug trafficking, and counterintelligence matters. One of the cases in which she was directly involved as an undercover agent was briefed to the President of the United States and won the FBI Director’s Award.

Melissa is a Managing Director with the Negotiations Collective. She is married with two daughters. Her husband is an Assistant Special Agent in Charge of FBI Cleveland, where he leads its National Security branch.

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